Welcome to CoachVani, a digital technology initiative operated by Vanita Infotech ("Vanita Infotech", "CoachVani", "we", "us" or "our").

CoachVani provides digital tools and applications designed primarily for wellness coaches and wellness-related businesses, including tools for customer information management, goal tracking, follow-ups, BMI/check-up camp records, business activities, estimates and related activities.

This Legal Policies page governs your access to and use of the CoachVani website, applications, digital tools and related services.

By accessing or using our website or any CoachVani application, you acknowledge that you have read, understood and agreed to these policies.

1. ABOUT COACHVANI

CoachVani is a technology platform and collection of digital tools operated by:

Vanita Infotech
629/A, West Mangalwar Peth,
Behind Govind Medical, Tilak Chouk,
Solapur – 413002, Maharashtra, India.

Email: vanitainfotech@gmail.com

CoachVani currently provides or promotes digital tools including:

CoachVani
CoachVani-CRM
90 Days Goal Tracker
BMI Checkup Camp
HBL Estimator
Other tools that may be introduced in the future

The availability, features and functionality of individual applications may change from time to time.

2. TERMS OF USE

2.1 Acceptance of Terms

By accessing or using CoachVani, you agree to comply with these Terms of Use and all applicable laws and regulations.

If you do not agree with these Terms, you should not use the website or applications.

2.2 Eligibility

You must have the legal capacity to enter into a binding agreement under applicable law to use paid services or create an account.

If you use CoachVani on behalf of a business, organization or another person, you represent that you are authorized to do so.

2.3 Permitted Use

You may use CoachVani only for lawful purposes and in accordance with these policies.

You must not:

use the services for unlawful activities;
impersonate another person or organization;
provide false or misleading information;
attempt to gain unauthorized access to another user's account or data;
interfere with the security or operation of the website or applications;
introduce malware, viruses or other harmful code;
reverse engineer, decompile or attempt to extract source code except where expressly permitted by applicable law;
copy, reproduce, resell or commercially exploit CoachVani software without written permission;
use the service to violate another person's privacy or rights;
upload information that you do not have the legal right to collect, use or share.

We reserve the right to suspend or terminate access where we reasonably believe that the service is being misused or these Terms are being violated.

3. NATURE OF THE SERVICES

CoachVani provides software and digital record-management tools.

Our tools may assist users in:

maintaining customer records;
recording health-related information supplied by users or their customers;
tracking goals and progress;
managing leads;
managing follow-ups and reminders;
maintaining business information;
conducting check-up camp activities;
preparing estimates and business calculations; and
organizing related information.

CoachVani is a technology service provider and not a medical, diagnostic or healthcare provider.

Features may vary between applications.

4. HEALTH AND WELLNESS DISCLAIMER

CoachVani applications may allow users to record, organize or calculate information relating to health, wellness, BMI, goals or progress.

Such functionality is provided for record-keeping, organizational, informational and wellness-management purposes only.

CoachVani does not:

diagnose diseases or medical conditions;
prescribe medicines;
replace a doctor, registered medical practitioner, dietitian or other qualified healthcare professional;
provide emergency medical services;
guarantee any health, weight-loss or wellness outcome.

BMI and similar calculations are informational tools and should not be treated as a medical diagnosis.

Users and wellness coaches are solely responsible for how they interpret and use information generated by the applications.

Where medical advice, diagnosis or treatment is required, users should consult an appropriately qualified healthcare professional.

5. USER RESPONSIBILITY FOR CUSTOMER DATA

Many CoachVani tools are designed for wellness coaches who may enter information about their customers.

The coach or organization using CoachVani is responsible for:

obtaining all necessary permissions, notices and consents from customers;
collecting information lawfully;
entering accurate information;
using customer information only for lawful purposes;
ensuring that customers understand how their information will be used;
maintaining appropriate confidentiality;
controlling access to customer information;
complying with applicable privacy and data-protection laws.

CoachVani does not authorize users to collect or process personal information merely because the software provides the technical capability to do so.

The user remains responsible for ensuring that their use of the software complies with applicable law.

6. PRIVACY POLICY

6.1 Information We May Collect

Depending on how you use our website or applications, we may collect information such as:

name;
email address;
mobile number;
account information;
business information;
login information;
information voluntarily submitted through forms;
application usage information;
technical information such as browser, device and operating-system information;
IP address and security-related information;
communications you send to us;
transaction or subscription information, where applicable.

Individual applications may collect additional information necessary to provide their specific functionality.

6.2 Customer/Health Information Entered by Users

Some CoachVani applications may allow wellness coaches to enter customer information, including health or wellness-related information.

Where such information is entered by a CoachVani user:

the user is primarily responsible for the lawful collection, accuracy, use and disclosure of that information.

CoachVani will process such information only to the extent reasonably necessary to provide, maintain, secure and improve the applicable service, or where otherwise permitted or required by law.

6.3 Purpose of Processing

Information may be processed for purposes including:

providing and operating our services;
creating and managing user accounts;
providing requested functionality;
maintaining application security;
preventing misuse and unauthorized access;
responding to enquiries and support requests;
processing payments where applicable;
improving functionality and reliability;
communicating important service information;
complying with legal obligations;
protecting our legal rights and interests.

We will seek to limit collection and processing to information reasonably necessary for the relevant purpose.

7. CONSENT AND LAWFUL PROCESSING

Where consent is required under applicable law, personal information will be processed on the basis of appropriate consent or another lawful basis recognized by applicable law.

Where you provide personal information to us, you represent that you have the right and authority to provide that information.

Where you collect personal information from your customers using CoachVani, you are responsible for obtaining any consent required from those individuals.

Where applicable, individuals may have rights concerning their personal data, including rights relating to access, correction, withdrawal of consent, deletion and grievance redressal, subject to applicable law and lawful exceptions.

The Digital Personal Data Protection Act, 2023 requires consent, where consent is the basis of processing, to be free, specific, informed and unambiguous and provides for withdrawal of consent.

CoachVani will update its operational privacy practices as applicable provisions of India's data-protection framework come into force.

8. DATA STORAGE AND THIRD-PARTY STORAGE SERVICES

Certain CoachVani applications may allow or require users to store or back up information using services such as Google Drive or Microsoft OneDrive, depending on the application.

CoachVani's website specifically describes connected storage options including Google Drive and OneDrive for certain applications.

When a user chooses to use a third-party storage service:

the third party's terms and privacy policy may also apply;
the user's relationship with that third-party provider is separate from CoachVani;
CoachVani cannot guarantee the availability, security or continued operation of a third-party service;
users should review the third party's privacy and security practices.

Users should not assume that data stored through a third-party service is stored exclusively on CoachVani infrastructure.

9. DATA SECURITY

We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss or misuse.

However, no website, application, internet transmission, cloud service or electronic storage system can be guaranteed to be completely secure.

Users are responsible for:

keeping passwords confidential;
using strong passwords;
protecting their devices;
not sharing login credentials;
logging out from shared devices;
maintaining appropriate permissions for customer information;
maintaining independent backups where appropriate.

If you believe your account or information has been accessed without authorization, please contact us promptly.

10. DATA RETENTION AND DELETION

We retain information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, resolve disputes, enforce agreements, prevent fraud, or comply with applicable legal obligations.

The retention period may vary depending on:

the type of information;
the purpose for which it is used;
the user's account status;
legal and regulatory requirements;
security and dispute-resolution requirements.

Where applicable and legally permissible, users may request deletion of personal information.

Deletion may not be immediate where information must be retained for legal, accounting, security or other legitimate purposes.

11. USER DATA OWNERSHIP

Subject to applicable law and the rights described in these policies, users retain their rights in the information they enter into CoachVani.

CoachVani does not claim ownership of a user's customer records merely because those records are entered into or processed through our software.

Our website is designed around a data-control approach in which customer information may remain in the user's own environment or connected storage.

However, this does not mean that CoachVani is responsible for data stored on a user's personal device or third-party storage account.

Users remain responsible for maintaining appropriate backups and access controls.

12. COACHVANI INTELLECTUAL PROPERTY

All intellectual property relating to CoachVani, including, where applicable:

software;
source code;
website design;
application interfaces;
logos;
trademarks;
graphics;
text;
illustrations;
databases;
documentation;
branding;
domain names; and
other original content

is owned by or licensed to Vanita Infotech unless otherwise stated.

Nothing in these Terms grants you ownership of CoachVani intellectual property.

You may not reproduce, modify, distribute, sell, license or commercially exploit CoachVani intellectual property without prior written permission.

13. TRADEMARKS AND THIRD-PARTY BRANDS

"CoachVani" and related names, logos and branding may constitute trademarks or proprietary marks of Vanita Infotech.

Third-party names, logos, trademarks and services mentioned on our website remain the property of their respective owners.

Reference to a third-party service does not necessarily constitute an endorsement or partnership unless expressly stated.

14. THIRD-PARTY SERVICES AND LINKS

CoachVani applications may interact with or link to third-party services, including cloud-storage, communication, payment or other service providers.

Third-party services operate under their own terms and privacy policies.

We are not responsible for:

third-party service availability;
third-party content;
third-party security practices;
third-party privacy practices;
changes to third-party services;
losses caused by third-party service failures.

You should review the applicable third-party terms before using such services.

15. WHATSAPP AND COMMUNICATION

Some CoachVani tools may provide functionality that helps users communicate with customers through WhatsApp or other communication platforms.

CoachVani does not control WhatsApp or any other external messaging platform.

The user is responsible for ensuring that messages sent to customers comply with applicable laws, privacy requirements, consent requirements and applicable platform rules.

CoachVani does not guarantee delivery, receipt or response to messages sent through third-party communication platforms.

16. ACCURACY OF INFORMATION

We make reasonable efforts to provide useful and accurate software functionality.

However:

calculations may depend on information entered by the user;
users may enter incorrect information;
application functionality may contain errors;
information may become outdated;
software may occasionally be unavailable.

Users should independently verify important information before relying upon it for business, health, financial or other consequential decisions.

17. NO GUARANTEE OF BUSINESS OR HEALTH RESULTS

CoachVani provides digital tools intended to assist users with organization and management.

We do not guarantee:

increased customers;
increased sales;
increased income;
improved business performance;
weight loss;
improved health;
achievement of goals;
customer retention;
successful follow-ups;
any particular business or wellness result.

Results depend on many factors outside our control.

18. AVAILABILITY AND CHANGES TO SERVICES

We may modify, update, suspend or discontinue any part of the website or applications at any time.

Features may be added, removed or changed.

We may also perform maintenance, upgrades or security updates that temporarily affect availability.

We will make reasonable efforts to maintain service continuity but do not guarantee uninterrupted or error-free availability.

19. ACCOUNTS AND SECURITY

Where an application requires an account, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activity occurring through your account unless caused by circumstances for which you are legally entitled to relief.

You should immediately inform us if you believe your account has been compromised.

We may suspend access where necessary to protect the user, our systems or other users.

20. PAYMENTS, SUBSCRIPTIONS AND REFUNDS

Where CoachVani offers paid products, subscriptions or services, the applicable price, billing period, payment terms and refund conditions will be displayed before or during purchase.

Unless otherwise stated:

prices may be changed prospectively;
applicable taxes may be charged as required by law;
users are responsible for providing accurate billing information;
payment obligations must be fulfilled according to the selected plan;
cancellation of a subscription does not automatically create a right to a refund for a period already used.

Any specific refund or cancellation policy displayed on the applicable application or checkout page will form part of the applicable transaction terms.

Nothing in this section is intended to exclude consumer rights that cannot lawfully be excluded under applicable Indian law.

Consumer transactions may be subject to the Consumer Protection Act, 2019 and applicable rules.

21. ELECTRONIC COMMUNICATION

By contacting us or using our services, you consent to receiving service-related communications electronically where permitted by law.

These may include:

account notifications;
security alerts;
service updates;
transaction communications;
support responses;
policy updates.

Marketing communications, where applicable, will be handled in accordance with applicable law and available consent/opt-out requirements.

22. USER CONTENT AND FEEDBACK

If you voluntarily provide suggestions, feedback or ideas concerning CoachVani, you grant us permission to use such feedback for improving our services without creating an obligation to compensate you, unless otherwise agreed in writing.

You remain responsible for ensuring that information you submit does not violate another person's rights.

23. PROHIBITED CONTENT

Users must not use CoachVani to store, transmit or process information that is unlawful or that infringes another person's rights.

This includes, where applicable:

content that violates privacy;
unlawful personal information;
fraudulent information;
malicious software;
content that infringes intellectual property rights;
content intended to facilitate unlawful activity;
information for which the user does not have appropriate authority or permission.

We may take appropriate action where prohibited use is identified.

24. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, CoachVani is provided on an "as available" and "as is" basis.

We do not warrant that:

the service will always be available;
the service will be uninterrupted;
the service will be completely error-free;
every feature will meet every user's requirements;
information will always be complete or current;
third-party integrations will always function;
data transmission or storage will be completely secure.

Nothing in these Terms excludes any warranty, right or remedy that cannot legally be excluded under applicable law.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Vanita Infotech and CoachVani shall not be liable for indirect, incidental, consequential, special or punitive losses arising from the use of the website or applications.

This may include, where legally permissible:

loss of business;
loss of profits;
loss of opportunity;
loss of goodwill;
loss caused by user error;
loss caused by third-party services;
loss resulting from unauthorized access caused by the user's failure to protect credentials;
loss of data resulting from circumstances outside our reasonable control.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be waived.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Vanita Infotech, CoachVani and their personnel from claims, losses, liabilities, damages and reasonable expenses arising from:

your unlawful use of the services;
your violation of these Terms;
your violation of another person's rights;
your unauthorized collection or processing of personal information;
information you submit to the service;
your misuse of the applications;
your violation of applicable laws or regulations.

This provision will apply only to the extent permitted by applicable law.

27. FORCE MAJEURE

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

natural disasters;
fire;
flood;
epidemic or pandemic;
government action;
war;
civil disturbance;
internet or telecommunications failures;
power failures;
cyberattacks;
cloud-service failures;
third-party infrastructure failures; or
other events beyond our reasonable control.

28. GRIEVANCE REDRESSAL

If you have a complaint, privacy concern, data-related request or other grievance relating to CoachVani, you may contact us at:

Grievance / Privacy Contact
Vanita Infotech
629/A, West Mangalwar Peth,
Behind Govind Medical, Tilak Chouk,
Solapur – 413002, Maharashtra, India.

Email: vanitainfotech@gmail.com

Please include sufficient information to identify your concern, including the relevant application, account information where applicable, and the nature of your request.

We will make reasonable efforts to acknowledge and address legitimate grievances within a reasonable period and in accordance with applicable law.

29. DATA PROTECTION RIGHTS AND REQUESTS

Depending on applicable law and the circumstances of processing, individuals may have rights relating to their personal information.

Requests may include:

requesting information about processing;
requesting correction of inaccurate information;
requesting deletion where legally applicable;
withdrawing consent where consent is the basis of processing;
raising a grievance concerning processing.

Requests should be sent to:

vanitainfotech@gmail.com

We may need to verify the identity of the person making a request before taking action.

Where information is processed on behalf of a CoachVani customer (for example, information belonging to that customer's customers), the request may need to be directed to the relevant CoachVani customer who controls that information.

30. CHILDREN'S PRIVACY

CoachVani is primarily designed for wellness coaches and business users and is not intended to encourage children to independently create accounts or use the services without appropriate authorization.

Where applicable law requires parental or lawful guardian consent for processing a child's personal data, such consent must be obtained before such processing.

Users must not knowingly provide children's personal information to CoachVani unless they have the legal authority and required consent to do so.

31. COOKIES AND SIMILAR TECHNOLOGIES

The website or applications may use cookies, local storage, analytics technologies or similar technologies to support functionality, security, preferences and service improvement.

Where required by law, appropriate consent or controls will be provided.

Users may be able to manage cookies through their browser settings. Disabling certain technologies may affect website functionality.

32. PRIVACY OF BUSINESS AND CUSTOMER INFORMATION

Users should exercise appropriate care when entering confidential business information or customer information into any digital system.

Users should not enter information that they are legally prohibited from processing or sharing.

Where an application provides local or user-controlled storage, the user remains responsible for protecting that storage environment.

33. CHANGES TO THESE POLICIES

We may update these policies from time to time to reflect:

changes in our services;
changes in technology;
changes in applicable law;
regulatory requirements;
security requirements;
improvements to our privacy practices.

The updated version will be published on this page with a revised "Last Updated" date.

Continued use of the services after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.

34. GOVERNING LAW AND JURISDICTION

These policies shall be governed by the laws of India.

Subject to any mandatory consumer-protection or other jurisdictional rights available under applicable law, disputes relating to CoachVani shall be subject to the jurisdiction of the competent courts having jurisdiction over Solapur, Maharashtra, India.

Nothing in this clause is intended to deprive a consumer of any mandatory legal right or remedy available under applicable law.

35. SEVERABILITY

If any provision of these policies is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.

The remaining provisions shall continue in full force and effect.

36. NO WAIVER

Failure by us to enforce any provision of these policies shall not constitute a waiver of our right to enforce that provision later.

37. ENTIRE AGREEMENT

These policies, together with any application-specific terms, pricing terms, subscription terms, privacy notices or other terms expressly incorporated by reference, constitute the agreement governing your use of the applicable CoachVani service.

Where an application has specific terms that conflict with these general policies, the application-specific terms may apply to the extent expressly stated.

38. CONTACT US

For questions regarding CoachVani, these policies, privacy, data protection, applications or services, contact:

Vanita Infotech

629/A, West Mangalwar Peth,
Behind Govind Medical, Tilak Chouk,
Solapur – 413002, Maharashtra, India.

Email: vanitainfotech@gmail.com

WhatsApp: +91 94203 56796

Phone: +91 90964 99014

Website: https://coachvani.in/

IMPORTANT NOTICE

CoachVani is a technology platform intended to help wellness coaches organize and manage their activities.

Nothing on the CoachVani website or in its applications should be interpreted as medical advice, diagnosis, treatment, financial advice, legal advice or a guarantee of business or health outcomes.

Users are responsible for using the applications lawfully, accurately and responsibly.